10 predictions for Customer Data Platforms (CDPs) in 2030
How up-and-coming trends will transform CDPs by 2030 I’ve learned the hard way over the course of my career in software and data that designing and managing a great customer experience is hard. No two customer experiences are the same and they each have their unique background stories. Whenever we try to simplify and model experiences linearly, we always fall short. Customers rarely follow “one path”; every customer arrives at your product or service with a different context, a different struggle and through a different medium. Recent developments in Customer Data Platform (CDP) — from the likes of Segment and Rudderstack — are starting to address these issues. But I think there’s still a lot more to come as we move closer to the end goal of offering a great, delightful customer experience. In this post, I’ll paint a picture of what I hope and expect to see from CDPs by 2030. I’ll explain what a CDP is and provide extra context on the data landscape, befor...